We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Info@onvels.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@onvels.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

At Onvels, we strive to provide the highest quality products and ensure your satisfaction with every purchase. Our warranty policy is designed to offer you peace of mind and protect your investment.

General Warranty Information

Each product in our online store comes with its own specific warranty terms and conditions, including the duration of coverage and the types of issues covered. Please refer to the product details page for the warranty information specific to your purchase.

Key Points of Our Warranty Policy:

1. Product-Specific Warranties: Warranty periods and terms vary by product. Please review the product description for exact warranty details.

2. Warranty Coverage: Our warranties typically cover manufacturing defects and issues arising under normal use conditions. Exclusions may apply, including but not limited to damage caused by misuse, neglect, accidents, or unauthorized modifications.

3. How to Claim Warranty: If you encounter an issue with a product within its warranty period, please contact our customer support team. Provide your order number, a description of the problem, and any relevant photos or documentation to expedite your claim.

4. Repair or Replacement: Depending on the nature of the defect, we may offer to repair the product, replace it with a new or refurbished item, or provide a refund at our discretion.

5. Shipping Costs: For valid warranty claims, we will cover the shipping costs for returning the defective product and sending the replacement. However, the customer is responsible for any shipping costs if the product is found to be outside the warranty coverage.

6. International Purchases: Warranty claims for purchases made outside the United States may be subject to additional terms and conditions. Please contact our customer support team for more information.

Important Note

This warranty policy is subject to change at any time without prior notice. For the most up-to-date information, please refer to the product page or contact our customer support team.

Contact Us

If you have any questions or need assistance with a warranty claim, please reach out to our customer support team:

• Email: Info@onvels.com
• Phone: (786) 480-8690
• Address: 16192 COASTAL HWY, UNITED STATES.

Thank you for shopping with Onvels. We appreciate your business and are committed to providing you with the best possible service.